Studio Policy

The following Studio Policies are applicable in the Pilates Studio - Palma Personal Training

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Here are the house rules and studio policies for our Pilates Studio

  • If you or a family member are feeling unwell, please stay at home and cancel your class. When in doubt, it's better not to attend.
  • Inform your trainer in advance of any physical problems, handicaps, or injuries.
  • Please avoid wearing clothing with exposed zippers and/or metal decorations, as they can damage the exercise apparatus.
  • Full payment is required before the first day of your session, which can be made via our website (Clients Corner).
  • Payment at the studio is accepted only via PIN; cash and credit cards are not accepted.
  • Arrive approximately 5 minutes before your mat class begins; no need to come too early.
  • Upon entering the studio, please leave your shoes at the entrance.
  • After the class concludes, please clean your mat and/or equipment.

Click on the image to enlarge.
DO NOT wear clothing with exposed zippers and metal decorations
DO NOT wear clothing with exposed zippers and metal decorations

Additional rules and policies:

  • Mat class packages of 10 sessions are valid for 13 weeks, while packages of 20 sessions are valid for 27 weeks.
  • Private, Duet, and Trio class packages of 5 or 10 sessions are valid for 12 months, and the 5-session package for Online Private classes is valid for 6 months.
  • Prepaid sessions are non-refundable and non-transferable.
  • When using a coupon code, it must be applied at checkout; please verify the discounted price before submitting your order. The coupon cannot be discounted or refunded afterwards. Coupon codes can only be used if entered before checkout. No further adjustments can be made after that.
  • Cancellation policy: We require 24 hours' notice for cancellations via the MindbodyOnline app/website, telephone, or in-person. Sessions are automatically charged if cancellations are not received 24 hours in advance.
  • In case of Duet/Trio sessions:
    if your partner(s) cancel in a timely manner, you will be given three options:
    1. Reschedule your class.
    2. Take a Private/Duet session.
    3. Cancel the session.
  • Participation in mat classes or private/duet/trio sessions is at your own risk. The Pilates Studio and instructors are not liable for personal injury, loss, or liability of any kind.
  • The Pilates Studio is not responsible for any damage to or theft of personal belongings.
  • Please be aware that our studio policy may change or be updated periodically for the purpose of providing the best service and compliance with legal regulations.
  • Any complaints should be submitted in writing and sent to the Pilates Studio - Palma Personal Training.